By Bill Anderson, Mid Oregon President/CEO
2016, a year of unprecedented growth and change, is passing very quickly for the credit union. Our staff are working to implement changes that will improve our capacity to provide you greater service.
La Pine Branch & Charter Expansion
Key elements of our business plan are being completed: the new branch construction in La Pine is on schedule and should be open by early June. In concert with that new location, our charter expansion approval by NCUA in January has already provided for new members joining the credit union from Wheeler, Lake and North Klamath Counties. We are actively reaching out to the new areas to let them know they are now eligible to join. We are very happy to have continued growth in all of our other Central Oregon areas too.
Increasing Support & Admin Facilities
As we grow, space for additional staff and services is now at a critical point. We purchased a new building to provide for continued expansion. During the next few months we will be moving entire departments around; contact center will be moving to East Bend, underwriting will be moving to Olney and commercial services will move into the admin areas of East Bend, allowing them to have appropriate office and meeting space to build on our successful commercial services department. Management, accounting, HR, compliance and marketing will be relocated to the new admin building where we will share the office with Combined Communications, NW Quadrant and other tenants leasing space from us as well as provide lease income to offset our building investment.
Organizational Focus
We continue to focus on our key goals and implement internal systems that provide clarity, speed to fulfillment and accountability for the organization. We’re making sure we are all on the same page by looking for ways to improve our relationship and service with our current and new members.
Things are going well and as we move through this time period of unprecedented growth and change for Mid Oregon, we are well prepared to work through the process with what we expect will be no discernible member service interruptions.
As always, thank you for your continued support of Mid Oregon!